How Ninja Van unified enterprise billing across systems

Ninja Van Philippines launched an enterprise line with billing logic spanning bespoke customer agreements, shipment data, operator spreadsheets, and Oracle NetSuite. Callback gave operators a system of action and process orchestration harness that turned distributed logic into traceable, ERP-ready invoices.

2% revenue recovered
100x faster revenue cycle

Enterprise billing required integrating multiple systems

Ninja Van's core billing stack was originally designed for its parcel business. The introduction of an enterprise line resulted in customer-specific commercial terms being codified into individual contracts, while billing inputs remained distributed across existing shipping and operations systems.

During each billing cycle, their Finance team needed to retrieve the latest governing contract version, join it against the period's shipment data, and apply specific commercial logic, before manually reconciling the results for import into Oracle NetSuite.

Millions of shipments required operational coordination

Callback orchestrated commercial terms, operational data, process versions, and billing exceptions as one auditable workflow.

Signed contracts

  • Customer
  • Contract version and effective date
  • Delivery service
  • Packaging or classification

Shipping systems

  • Single parcel or grouped shipment
  • Actual and volumetric weight
  • Total volume and order count
  • Declared COD and insured value

Billing logic

  • Origin–destination pricing tier
  • Base, weight, volume, and order fees
  • Overweight, returns, COD, and insurance
  • Tax and ERP item mapping

Callback became the system of action and orchestration layer

Created a canonical commercial record

Normalized signed agreements, rate cards, and effective dates into a governed record owned by operators.

Defined versioned billing workflows

Encoded customer, service, route, tier, and contract logic in composable and editable process definitions.

Connected execution across systems

Joined latest commercial terms against shipment data, pricing logic, and the ERP data model.

Logged execution history and exceptions

Preserved process execution metadata according to Ninja Van's retention policies for compliance and auditing.

Callback gave our operations team superpowers. We shortened the revenue cycle and significantly reduced leakage from calculation errors.
Vin Perez, Country Head of Ninja Van Philippines Vin Perez Country Head, Ninja Van Philippines

Is your operational logic fragmented across systems?

See how Callback creates a governed system of action across unstructured documents, operational data, and ERP platforms.